Shipping policy


Orders are delivered to the delivery address indicated by the Purchaser when ordering on the Site, provided that the delivery information is correct.

The Buyer's contribution to the shipping costs amounts according to the delivery terms to:

  • Colissimo (Metropolitan France, including Corsica and Monaco): € 6.50 per Order 
  • European Union (Outside mainland France): 13.50 € - Free delivery from 150 €
  • Rest of the world: 29 € - Free delivery from 200 €

The amount of shipping costs is specified on the Site before confirming the Order, however, deliveries by air will be subject to specific invoicing.

For any Order of an amount equal to or greater than € 50, the participation in the shipping costs mentioned above will not be applied to the Buyer in the context of a delivery in mainland France including Corsica and Monaco.

If the country of delivery is not part of the European Union, customs duties may be charged to the recipient. OUATE SAS has no control over these costs which are the sole responsibility of the Buyer.

Orders are delivered by parcel post. Delivery times are given for information only and may vary depending on the country of destination of the package and the time of the Buyer's order.

- European Union: within 7 days

- Rest of the world: 7 to 10 days depending on the country (UAE and HK within 7 days)

For information, the following indicative deadlines are communicated by Colissimo.

The maximum delivery time is 30 days from the date of payment of the order. Beyond that, the Buyer can cancel the order and request a full refund (products and shipping costs).

Delivery times are generally understood to be working days (exceptions may nevertheless arise depending on the country of delivery, in particular within the European Union or internationally, outside the European Union: in such a case , the deadlines are then understood in working days).

The package will be traceable on the Internet thanks to the number and the link which is sent by email after each order.

If the package arrives damaged or opened, the Buyer must refuse delivery, specifying the reason on the transport voucher, or else accept it by making clear, precise and reasoned reservations on the transport voucher. Any parcel delivery accepted without reservation on delivery will be deemed to be free from defects.

If, despite everything, delivery could not take place, or if the Buyer refuses delivery, the package will be returned to OUATE SAS.

OUATE SAS cannot be held responsible for the proper performance of Colissimo's obligations insofar as the non-performance or the poor performance of its own obligations which would result towards the Buyer would be attributable to the latter or to an unforeseeable and insurmountable fact of a third party to the distance selling contract concluded with the latter or to a case of force majeure (cf. art. L.121-20-3 of the Consumer Code).