Delivery and returns
Orders are delivered to the delivery address that you indicated at the time of your order on the Website, provided that the information relating to the delivery is correct.
The delivery of the orders is ensured by Colissimo. Delivery times may vary depending on the country of destination of the parcel and the time of your order.
– European Union: within 7 days
– Rest of the world: 7 to 10 days depending on the country (UAE and HK within 7 days)
You can track your package on the Internet thanks to the number and link that was sent to you by email after your order.
We can offer you a refund or exchange provided that the products are returned to us within 14 days of receipt of the order. Make sure the package is properly packed and, for your peace of mind, we recommend that you use a tracked delivery service.
In the package, indicate your name, address, order identification number and reason for return / exchange with the returned products and send it to us:
Logistic Centre OUATE Return
195 rue Louis Breguet – 62100
Calais – France
If the products are returned due to an error on our part, we will also refund you the postage costs.
If you have purchased your products through one of our resellers, you must organize the return or exchange directly with them.